If you’d like to share your feedback about the experience you have had with us, or if you believe your concerns were not addressed as well as you’d expected, please use the following methods:
RESOLVE A CONCERN
Whatever your question or concern, just contact one of our friendly, local technical support representatives from 9:00 am to 7:00 pm on weekdays and from 10:00 am to 4:00 pm on weekends.
We highly appreciate your business and we will do everything in our power to resolve any issues you may have and provide you with timely response. Please do not hesitate to contact us at (647) 476 4243.
If you are not entirely satisfied with our solution, or with the way in which we have handled your complaint, you may want to reach out the following independent organizations:
Commission for Complaints for Telecom-television Services (CCTS)
Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
Canadian Radio-television Telecommunications Commission (CRTC)
The CRTC is an independent agency of the Government of Canada, responsible for the regulation of telecommunications companies. To learn more about and to contact them, you can visit their website at www.crtc.gc.ca/eng/home-accueil.htm or reach them toll-free at 1-877-249-CRTC (2782).
Keywords: complaint, dispute, CRTC, CCTS, commission, ombudsman.