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1.             CONDITIONS  OF  USE  OF  THE  SERVICE

1.1  Lawful  Uses.  You  acknowledge  that  posting,  transmitting  or  otherwise  distributing  information  constituting  or  encouraging  conduct  that  would  constitute  a  criminal  offence  or  give  rise  to  civil  liability  while  using  a  Service  or  your  Account  is  strictly  prohibited.  Using  a  Service  in  a  manner  that  is  contrary  to  law  or  to  our  policies  or  would  serve  to  restrict  or  inhibit  any  other  user  from  using  or  enjoying  any  services  that  we  provide  or  the  Internet  is  also  strictly  prohibited.  You  also  agree  not  to  use  any  Service  or  any  Equipment  or  Software  provided  in  connection  with  a  Service  in  a  manner  that  contravenes  restrictions  lawfully  and  legitimately  imposed  on  us  by  our  Carriers.  Harassment  or  abuse  of  any  kind  directed  at  our  employees,  contractors,  agents  or  representatives  is  strictly  prohibited.

1.2  No  resale.  You  shall  not  in  any  way  resell,  license  or  allow  any  third  party  to  use  the  Service  without  receiving  our  prior  written  consent.  You  may  not  share  or  transfer  your  Services  without  our  express  written  consent.

1.3  Right  to  Suspend  or  Terminate.  We  reserve  the  right  to  suspend  or  terminate  (subject  to  such  termination  being  in  accordance  with  the  provisions  of  article  4  of  these  Terms  and  Conditions)  your  Services  or  any  portion  thereof,  where  any  of  your  Services  is  used  in  any  manner  that  impairs  the  use  of  Service(s)  by  others,  is  inconsistent  with  the  CUSTOMER  SERVICE  AGREEMENT    or  is  contrary  to  law,  or  during  any  period  in  which  any  amount  payable  by  you  to  us  is  past  due.  We  may  move,  remove  or  refuse  to  post  any  content,  information  or  materials,  in  whole  or  in  part,  that  we  decide  are  unacceptable,  undesirable  or  in  violation  of  the  CUSTOMER  SERVICE  AGREEMENT  .

1.4  Prices  and  Service  Fees.  Prices  for  Services  and/or  discount  rates  may  be  subject  to  change  upon  written  notice.  In  such  cases,  you  will  be  informed  thirty  (30)  days  before  the  effective  date.

1.5  Service  Disclaimer.  You  acknowledge  that  to  the  maximum  extent  permitted  by  law,  FollowTel  does  not  warrant  uninterrupted  or  error  free  Service  or  the  content,  availability,  accuracy  or  any  other  aspect  of  any  information  including,  without  limitation,  all  data,  files  and  all  other  information  or  content  in  any  form  or  of  any  type,  accessible  or  made  available  to  or  by  you  through  the  use  of  the  Service,  and  FollowTel  shall  be  permitted  from  time  to  time  to  interrupt  the  Service  without  notice  in  order  to  provide  maintenance,  upgrades  and  modifications  to  the  Service.

1.6  Service  Availability.  Each  Service  is  available  only  in  those  areas  to  which  the  network  of  FollowTel  and  the  networks  of  Carriers  employed  by  to  provide  the  Service  extend  and  where  the  Service  has  actually  been  rolled  out  by  us.  Service  availability  is  also  subject  to  the  availability  of  appropriate  facilities  and  is  dependent  on  the  availability  of  suitable  technology  at  the  location(s)  at  which  you  wish  to  obtain  the  Service.

2.             EQUIPMENT,  SOFTWARE  AND  INSTALLATION  REQUIREMENTS

2.1  Good  Working  Condition.  Equipment  provided  by  FollowTel  to  you  shall  be  deemed  to  have  been  delivered  in  good  working  condition  unless  you  give  us  notice  to  the  contrary  within  five  (5)  days  of  receiving  the  equipment.

2.2  Equipment  Rentals.  Except  for  Equipment  for  which  you  have  fully  paid,  all  Equipment  installed  or  provided  by  us  remains  our  property  and  you  agree  that:  i)  You  will  take  reasonable  care  with  such  Equipment;  ii)  You  may  not  sell,  lease,  mortgage,  transfer,  assign  or  encumber  such  Equipment;  iii)  You  may  not  reconfigure  or  re-locate  such  Equipment  without  our  knowledge  and  permission;  iv)  You  will  return  such  Equipment  to  us  at  your  own  expense  upon  termination  of  the  Services  to  which  the  Equipment  related;  v)  If  any  Equipment  belonging  to  us  is  lost,  stolen  or  damaged  or  sold,  leased,  mortgaged,  transferred,  assigned,  encumbered  or  not  returned,  you  agree  to  pay  us  the  undiscounted  retail  value  of  such  Equipment,  together  with  any  costs  incurred  by  us  in  seeking  possession  of  such  Equipment.

2.3  Equipment  Sales.  All  Equipment  sales  are  final  unless  Service  has  not  been  activated  for  a  twenty-one  (21)  day  period  following  the  purchase  of  Services.  In  any  event,  no  refunds  will  be  allowed  unless  the  Equipment  you  purchased  is  defective,  you  are  in  good  active  standing  with  FollowTel  and  the  manufacturer  s  warranty  for  the  Equipment  is  still  effective.

2.4  Access.  You  authorize  us  and  our  representatives  to  enter  or  have  access  to  your  premises  as  necessary  at  mutually  agreed  upon  times  to  install,  maintain,  inspect,  repair,  remove,  replace,  investigate,  protect,  modify,  upgrade  or  improve  the  operation  of  our  Services,  the  Equipment  or  our  facilities  or  networks.  If  any  of  your  Services  or  Accounts  has  been  terminated,  then  you  authorize  us  and  our  representatives  to  enter  or  have  access  to  your  premises  to  disconnect  the  Services,  as  applicable.  If  you  live  in  a  condominium,  townhouse,  apartment  or  other  form  of  multiple  dwelling  or  rental  unit,  it  is  your  responsibility  to  obtain  the  required  letter  of  authorization  and  arrange  for  access  to  the  building  utility  room  from  the  condominium  board,  landlord,  or  other  authorized  owner  or  governing  body  for  the  purposes  of  service  installation.

2.5  Customer  Supplied  Equipment.  You  shall  arrange  for  the  supply,  installation  and  maintenance  of  any  equipment  or  software  that  you  or  a  third  party  provides  and  ensure  compliance  with  the  manufacturer  s  specifications  and  FollowTel’s  specifications,  if  any.  You  shall  ensure  that  any  of  the  equipment  or  software  you  provide  meets  the  requirements  stated  by  FollowTel  as  being  necessary  to  use  the  Service.

2.6Equipment  Environment. You  shall  ensure  at  all  times  that  the  FollowTel  provided  Equipment  and  Customer  or  third  party  provided  equipment  is  stored  in  a  manner  and  in  an  environment  which  conforms  to  the  relevant  equipment  manufacturer’s  specifications.  The  environment  must  include  all  necessary  infrastructure,  including  without  limitation,  power  outlets,  grounding  and  anti-static  environments  required  for  the  safe  and  efficient  operation  and  maintenance  of  the  FollowTel  provided  Equipment  and  the  Customer  or  third  party  provided  equipment  in  accordance  with  the  Canadian  Standards  Association  or  other  specifications  or  regulations  as  applicable.

2.7  Equipment  Requirement  Changes. From  time  to  time,  the  computer  equipment  required  to  access  and  use  the  Service  may  change.  Accordingly,  Customer  supplied  equipment  may  cease  to  be  adequate  to  access  and  use  the  Service.  The  Service  is  available  as,  where,  when,  and  to  the  extent  that  technology  permits.  FollowTel  shall  not  be  responsible  if  any  changes  in  the  Service  cause  equipment,  hardware  or  software  not  provided  by  FollowTel  to  become  obsolete,  require  modification  or  attention,  or  otherwise  affect  performance  of  same.

3.             TERMINATION

3.1  Customer  Termination.  Unless  otherwise  permitted  or  restricted  by  applicable  law,  you  may  terminate  any  or  all  of  your  Services  or  Accounts  upon  no  less  than  30  days  advance  notice  to  FollowTel.  If  you  do  not  terminate  within  30  days  of  your  applicable  monthly  renewal  date,  renewal  of  the  subsequent  month  shall  be  processed  in  the  normal  course.

3.2  Customer  Termination  for  Cause.  Unless  otherwise  permitted  or  restricted  by  applicable  law,  you  may  terminate  the  CUSTOMER  SERVICE  AGREEMENT    in  the  event  FollowTel  fails  to  provide  the  Service  when  due  and  fails  to  remedy  such  breach  within  thirty  (30)  days  after  receiving  written  notice  thereof  from  you.

3.3  FollowTel  Termination.  Unless  otherwise  permitted  or  restricted  by  applicable  law,  FollowTel  may  terminate  any  or  all  of  your  Services  or  Accounts  upon  no  less  than  30  days    advance  notice  to  you  at  your  billing  address.

3.4  FollowTel  Termination  for  Cause.  Unless  otherwise  permitted  or  restricted  by  applicable  law,  FollowTel  reserves  the  right  to  terminate  the  CUSTOMER  SERVICE  AGREEMENT    for  cause  if  you  are  in  breach  of  any  terms  of  the  CUSTOMER  SERVICE  AGREEMENT  ,  including  non-payment  of  your  charges.  FollowTel  may  terminate  the  CUSTOMER  SERVICE  AGREEMENT    if  you  fail  to  remedy  the  breach  or  default  within  two  (1)  days  after  receiving  written  notice  of  termination  from  FollowTel.  Notwithstanding  the  foregoing,  if  the  breach  is  not  capable  of  being  remedied  within  such  two  (1)  day  period,  the  period  in  which  the  breach  may  be  remedied  shall  be  extended  for  an  additional  period  of  three  (3)  days,  provided  that  you  have  used  and  continue  to  use  all  reasonable  commercial/personal  efforts  to  cure  the  breach  in  a  timely  manner.  Nothing  in  this  section  shall  be  construed  as  limiting  FollowTel’s  right  to  suspend  your  Service  immediately  at  any  time  for  any  of  the  reasons  set  out  in section  1.3.

3.5  Termination  due  to  Insolvency. Either  party  may,  at  its  option,  terminate  the  CUSTOMER  SERVICE  AGREEMENT    effective  five  (5)  days  after  notice  or  prior  opportunity  to  cure  the  default  if  the  other  party  makes  or  is  deemed  to  have  made  a  general  assignment  for  the  benefit  of  creditors  under  bankruptcy  or  insolvency  legislation  or  if  it  is  declared  or  adjudicated  bankrupt,  or  if  an  application  is  made  in  respect  of  it  under  bankruptcy  or  insolvency  legislation,  or  if  a  liquidator,  trustee  in  bankruptcy,  custodian,  receiver,  receiver  and  manager,  moderator,  or  any  other  officer  with  similar  powers  is  appointed  of  or  for  it  or  if  it  commits  any  act  of  bankruptcy  or  institutes  proceedings  to  be  adjudged  bankrupt  or  insolvent  or  consents  to  the  institution  of  such  appointments  or  proceedings,  or  if  it  admits  in  writing  an  inability  to  pay  debts  generally  as  they  become  due  or  becomes  an  insolvent  person.

4.        LIMITATION  OF  LIABILITY

4.1  In  no  event  will  the  aggregate  liability  of  FollowTel,  its  affiliates,  subsidiaries,  partners,  licensors,  dealers,  representatives,  suppliers  and  agents  (and  their  respective  employees,  officers,  directors,  shareholders  and  representatives)  (collectively  “FollowTel  Parties”)exceed,  and  Customer  s  exclusive  remedy  shall  be  to  receive  from  FollowTel,  payment  for  actual  and  direct  damages  to  a  maximum  amount  of,  the  fees  paid  hereunder  by  Customer  to  FollowTel  in  the  preceding  three  (3)  month  period  for  the  affected  Services.  Customer  hereby  waives  its  rights  to  any  damages,  costs,  awards  or  expenses  in  excess  of  such  fees.

4.2  UNDER  NO  CIRCUMSTANCES  SHALL  FOLLOWTEL  OR  FOLLOWTEL  PARTIES  BE  LIABLE  TO  THE  CUSTOMER  FOR  ANY  INDIRECT,  INCIDENTAL,  SPECIAL,  OR  CONSEQUENTIAL  DAMAGES,  EXPENSES,  COSTS,  LIABILITY,  LOSS,  OR  DAMAGE  WHATSOEVER,  INCLUDING  WITHOUT  LIMITATION,  LOST  PROFITS,  LOST  REVENUE,  LOSS  OF  DATA,  LOSS  OF  USE  OF  ANY  INFORMATION  SYSTEM,  FAILURE  TO  REALIZE  EXPECTED  SAVINGS  OR  ANY  OTHER  COMMERCIAL  OR  ECONOMIC  LOSS,  WHETHER  ARISING  IN  NEGLIGENCE,  TORT,  STATUTE,  EQUITY,  CONTRACT,  COMMON  LAW,  OR  ANY  OTHER  CAUSE  OF  ACTION  OR  LEGAL  THEORY  EVEN  IF  FOLLOWTEL  HAS  BEEN  ADVISED  OF  THE  POSSIBILITY  OF  SUCH  LOSS  OR  DAMAGE.  CUSTOMER  AGREES,  ACKNOWLEDGES  AND  CONFIRMS  THAT  THE  LIMITATIONS  OF  LIABILITY  SET  OUT  IN  THIS  SECTION  ARE  FAIR  AND  REASONABLE  IN  THE  COMMERCIAL  CIRCUMSTANCES  OF  THE  CUSTOMER  SERVICE  AGREEMENT    AND  THAT  FOLLOWTEL  WOULD  NOT  HAVE  ENTERED  INTO  THE  CUSTOMER  SERVICE  AGREEMENT    BUT  FOR  CUSTOMER’S  AGREEMENT  TO  LIMIT  FOLLOWTEL  AND  FOLLOWTEL  PARTIES    LIABILITY  IN  THE  MANNER,  AND  TO  THE  EXTENT,  PROVIDED  FOR  HEREIN.  CUSTOMER’S  SOLE  REMEDY  IS  AS  PROVIDED  IN  THIS  CUSTOMER  SERVICE  AGREEMENT  .  FOLLOWTEL  AND  FOLLOWTEL  PARTIES  ASSUME  NO  LIABILITY  ARISING  FROM  (i)  THE  USE  OF  THE  SERVICE  FURNISHED  BY  FOLLOWTEL  IN  COMBINATION  WITH  SERVICE,  PRODUCTS  OR  EQUIPMENT  PROVIDED  BY  CUSTOMER  OR  ANY  THIRD  PARTIES;  OR  (ii)  THE  FAILURE  BY  THE  CUSTOMER  TO  PERFORM  ITS  OBLIGATIONS.  THIS  SECTION  5  SHALL  APPLY  EVEN  IN  THE  EVENT  OF  A  BREACH  OF  CONDITION,  A  BREACH  OF  AN  ESSENTIAL  OR  FUNDAMENTAL  TERM,  OR  A  FUNDAMENTAL  BREACH  OF  THE  CUSTOMER  SERVICE  AGREEMENT  .

4.3  To  the  greatest  extent  permitted  by  applicable  law,  the  provisions  of  articles  5,  6  and  7  apply  to  any  act  or  omission  of  any  or  all  FollowTel  Parties,  however  caused,  whether  or  not  such  acts  or  omissions  would  otherwise  constitute  a  cause  of  action  in  contract,  tort  or  any  other  doctrine  of  law.

4.4  For  greater  certainty,  and  without  limitation,  FollowTel  Parties  will  not  be  liable  to  Customer  or  any  third  party  for  the  denial,  restriction,  blocking,  disruption  or  inaccessibility  of  any  Services,  including  9-1-1,  public  alerts  or  special  needs  services,  Equipment  or  identifiers  (including  telephone  numbers).  The  additional  limitation  of  liability  provisions  of  article  6  below  also  apply  with  respect  to  any  FollowTel  VoIP  Service  as  defined  therein.

5.        LIMITATION  FOR  VOICE  OVER  INTERNET  PROTOCOL  (“VoIP”)  CALLING  AND  RELATED  LIMITATION  OF  LIABILITY

5.1  There  are  some  differences  and  limitations  in  how  911  calling  over  FollowTel  Services  provided  using  VoIP  technology  (“FollowTel  VoIP  Service“)  operates  relative  to  911  service  over  traditional  telephone  service  as  further  described  in  the  following  sections.  Please  review  this  article  6  of  these  Terms  and  Conditions  thoroughly  before  activating,  installing  or  using  any  FollowTel  VoIP  Service.

6.2  FollowTel  offers  a  form  of  911  calling  that  is  similar  to  traditional  911  service  but  has  some  important  differences  and  limitations  when  compared  with  enhanced  911  service  (“E911“)  available  in  most  locations  in  conjunction  with  traditional  telephone  service.  With  both  traditional  basic  911  and  E911  service,  your  call  is  sent  directly  to  the  nearest  emergency  response  centre.  In  addition,  with  E911  service,  your  call  back  number  and  last  address  are  visible  to  the  emergency  response  centre  call-taker.  With  FollowTel  VoIP  Service  911  calling,  your  call  is  sent  to  a  national  emergency  call  centre.  Regardless  of  whether  your  call-back  number  and  the  last  address  registered  with  FollowTel  for  your  FollowTel  VoIP  Service  are  visible  to  the  call  centre  operator,  when  you  make  a  911  call,  you  will  be  asked  to  confirm  your  location  information.  The  call  centre  operator  will  then  transfer  your  911  call  to  the  emergency  response  centre  nearest  your  location.  You  should  be  prepared  to  provide  or  confirm  your  name,  address  and  call-back  number  with  the  operator.  Do  not  hang  up  unless  told  directly  to  do  so  and  if  disconnected,  immediately  dial  911  again.

5.3  If  you  are  unable  to  speak  during  a  911  call  and  the  call  centre  operator  has  access  to  a  call-back  number  and  last  registered  address  associated  with  your  FollowTel  VoIP  Service,  the  operator  will  transfer  the  call  to  the  emergency  response  centre  closest  to  that  address.  In  order  for  emergency  services  to  be  dispatched  to  the  correct  address  in  such  cases,  you  must  ensure  that  the  registered  address  that  you  have  provided  to  FollowTel  is  always  the  same  as  the  physical  address  at  which  the  Analog  Terminal  Adapter/other  device  you  use  to  obtain  your  FollowTel  VoIP  Service  (“VoIP  Device“)  is  located.  Whenever  you  move  the  physical  location  of  your  VoIP  Device  or  you  add  a  line,  you  must  update  your  registered  address  accordingly.

5.4  FollowTel  VoIP  Service  911  calling  will  not  function  in  the  event  of  a  power  or  broadband  outage  or  if  your  broadband  service  (whether  obtained  from  FollowTel  or  another  Internet  service  provider)  is  suspended  or  disconnected.  Following  a  power  failure  or  disruption,  you  may  need  to  reset  or  reconfigure  your  VoIP  Device  prior  to  utilizing  FollowTel  VoIP  Service,  including  911  calling.

5.5  You  must  successfully  register  your  location  of  use  for  each  changed,  newly  added  or  newly  ported  number  in  order  for  911  calling  to  function  as  intended.

5.6  Improper  installation  or  configuration  of  your  VoIP  Device  or  other  Equipment  used  in  conjunction  with  FollowTel  VoIP  Service  will  prevent  your  911  calling  from  functioning  as  intended.  Immediately  following  installation  of  your  VoIP  Device  and  FollowTel  VoIP  Service  and  following  every  power  outage,  or  if  you  have  reason  to  suspect  that  anyone  has  tampered  with  the  VoIP  Device  or  related  Equipment  or  that  it  has  failed,  you  should  make  a  test  call  to  another  telephone  number  (NOT  911)  using  your  FollowTel  VoIP  Service  to  ensure  that  it  is  functioning  correctly  in  case  a  911  call  will  need  to  be  made  at  some  point  using  the  FollowTel  VoIP  Service.  If  the  FollowTel  VoIP  Service  is  not  working  correctly  at  any  time,  please  call  technical  support  at 6474764243  from  another  telephone  for  assistance.

5.7  There  may  be  a  greater  possibility  of  network  congestion  and/or  reduced  speed  in  the  routing  of  911  calls  made  utilizing  FollowTel  VoIP  Service  as  compared  to  traditional  911  calls  dialed  over  traditional  public  telephone  networks.

5.8  You  should  inform  any  business  or  household  residents,  guests  and  other  persons  who  may  be  present  at  the  physical  location  where  you  utilize  FollowTel  VoIP  Service,  of  the  important  differences  in  and  limitations  of  FollowTel  VoIP  Service  911  calling  as  compared  with  E911  service,  as  set  out  above.

5.9  FollowTel  does  not  currently  offer  operator  service  and  so  emergency  services  cannot  be  accessed  through  an  operator  by  dialling  “0”.

5.10  FollowTel  does  not  have  any  control  over  whether,  or  the  manner  in  which,  calls  using  FollowTel  VoIP  Service  911  calling  service  are  answered  or  addressed  by  any  local  emergency  response  centre.  FollowTel  disclaims  all  responsibility  for  the  conduct  of  local  emergency  response  centers  and  the  national  emergency  calling  centre.  FollowTel  relies  on  third  parties  to  assist  it  in  routing  911  calls  to  local  emergency  response  centers  and  to  a  national  emergency  calling  centre.  FollowTel  disclaims  any  and  all  liability  or  responsibility  in  the  event  such  third  party  data  used  to  route  calls  is  incorrect  or  yields  an  erroneous  result.

5.11  You  acknowledge  and  understand  that  the  FollowTel  VoIP  Service  or  access  to  the  FollowTel  VoIP  Service,  including  911,  public  alerts  or  special  needs  services,  may  not  function  correctly,  or  at  all,  in  the  following  circumstances:

 If  your  Equipment  fails,  is  not  configured  correctly  or  does  not  meet  FollowTel  s  requirements;
In  the  event  of  a  high-speed  Internet  service  outage,  regardless  of  the  supplier  providing  the  high-speed  Internet  service  to  you;


In  the  event  of  a  network  outage  or  power  failure;
If  you  tamper  with  or,  in  some  cases,  move  the  Equipment;  or
Following  suspension  or  termination  of  your  FollowTel  Services  or  Account.


5.12  You  acknowledge  and  agree  that,  to  the  maximum  extent  allowed  by  law,  FollowTel  Parties  will  not  be  liable  for  any  injury,  death  or  damage  to  persons  or  property,  arising  directly  or  indirectly  out  of,  or  relating  in  any  way  to  911  calling  from  your  FollowTel  VoIP  Service  and  you  agree  to  indemnify  and  hold  harmless  FollowTel  Parties  for  any  liabilities,  claims,  damages,  losses  and  expenses,  (including  reasonable  legal  fees  and  expenses)  which  you  or  anyone  accessing  or  attempting  to  access  911  calling  from  your  FollowTel  VoIP  Service  may  suffer  or  incur,  arising  directly  or  indirectly  out  of  or  relating  to  your  or  that  person  s  failure  to  obtain  access  to  911  emergency  services.

5.13  By  subscribing  to  FollowTel  VoIP  Service  and  activating  it,  you  acknowledge  all  of  the  limitations  of  the  911  calling  provided  through  FollowTel  VoIP  Service,  that  you  will  take  all  of  the  corresponding  measures  described  above  in  light  of  these  limitations,  that  you  accept  the  limitations  of  liability  applicable  to  911  calling  provided  through  FollowTel  VoIP  Service.  If  you  do  not  agree  with  any  of  the  Terms  and  Conditions  related  to  FollowTel  VoIP  Service,  including  the  limitations  and  requirements  associated  with  911  calling  provided  over  FollowTel  VoIP  Service,  do  not  subscribe  to,  or  activate,  FollowTel  VoIP  Service,  do  not  install  the  VoIP  Device  or  any  other  Equipment  provided  in  connection  with  the  FollowTel  VoIP  Service.

6.        INDEMNITY

6.1  You  will  indemnify  and  hold  harmless  FollowTel  Parties  from  and  against  any  claims,  losses,  damages,  costs  and  expenses  (including,  without  limitation,  reasonable  legal  fees  and  other  litigation  expenses)  incurred  by  any  or  all  of  FollowTel  Parties  relating  to  your  violation,  alleged  violation  or  misappropriation  of  any  intellectual  property,  industrial,  contractual,  privacy  or  other  rights  of  a  third  party  or  any  alleged  libel  or  slander  by  a  third  party  against  you.

6.2  You  will  indemnify  and  hold  harmless  FollowTel  Parties  from  and  against  any  claims,  losses,  damages,  costs  and  expenses  (including,  without  limitation,  reasonable  legal  fees  and  other  litigation  expenses)  incurred  by  any  or  all  of  FollowTel  Parties  relating  to  the  violation  of  the  CUSTOMER  SERVICE  AGREEMENT    by  you  or  any  user  of  your  Account,  or  in  connection  with  your  or  their  use  of  the  Services  and/or  any  related  Content.

7.        MISCELLANEOUS

7.1  Entire  Agreement.  The  CUSTOMER  SERVICE  AGREEMENT    is  the  entire,  binding  agreement  between  FollowTel  and  Customer,  made  under  the  laws  of  Ontario,  Canada,  pertaining  to  use  of  the  Service  and  supersedes  any  prior  agreements  between  Customer  and  FollowTel  with  regard  to  its  subject  matter.  FollowTel’s  failure  to  insist  upon  or  enforce  strict  performance  of  any  right  or  provision  of  the  CUSTOMER  SERVICE  AGREEMENT    shall  not  constitute  or  be  construed  as  a  waiver  of  any  right  or  provision.  If  any  of  the  provisions  (or  parts  thereof)  contained  herein  are  determined  to  be  void,  invalid  or  otherwise  unenforceable  by  a  court  of  competent  jurisdiction,  such  determination  shall  not  affect  the  remaining  provisions  (or  parts  thereof)  contained  herein.  The  parties  have  required  that  these  Terms  and  Conditions  and  all  documents  relating  thereto  be  drawn  up  in  English.

7.2  Force  Majeure.  In  no  event  shall  we  be  liable  for  any  failure  to  comply  with  the  CUSTOMER  SERVICE  AGREEMENT    if  such  failure  results  from  any  condition  or  event  beyond  our  reasonable  control,  including,  but  not  limited  to,  computer  hacking,  security  breach,  fire,  flood,  earthquake,  any  elements  of  nature  or  acts  of  God,  theft,  riot,  strike  or  other  labor  disturbance,  power  failure,  war  or  terrorism.

7.3  Notices.  All  notices  provided  by  FollowTel  pursuant  to  the  CUSTOMER  SERVICE  AGREEMENT    will  be  delivered  to  you  by  mail  at  your  billing  address  or  by  email  or  fax  at  the  coordinates  you  provided  to  FollowTel  upon  subscription  for  Service(s).  It  is  your  responsibility  to  ensure  that  the  contact  information  that  you  provide  to  FollowTel  is  accurate.  All  notices  that  you  may  provide  to  FollowTel  pursuant  to  the  CUSTOMER  SERVICE  AGREEMENT    can  be  delivered  by:

Mail at:
491, 16th Ave.
Richmond Hill,  Ontario
L4C 7A7


Email at:  This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax at:  6474764245


7.4  Activation  Fee.   Activation   fees   are  non-refundable.

7.5  Diagnostic  Maintenance  Charges.  A  diagnostic  maintenance  charge  will  apply  when  a  Carrier  technician  is  dispatched  to  your  premises,  performs  work  either  inside  or  outside  (demarcation  point)  and  no  problem  is  found  with  the  Carrier  s  facilities  or  equipment.  If  any  inside  wiring  or  jacks  require  repair/installing,  the  Carrier  will  charge  FollowTel  a  fee  (plus  applicable  taxes)  that  will  be  passed  on  to  the  Customer.

7.6  Inside  Wiring  “ISW”.  All  inside  wiring  beyond  the  Carrier’s  demarcation  point  is  the  responsibility  of  the  Customer.  FollowTel  only  provides  services  up  to  the  demarcation  point  for  dry  loop  ADSL  services.

7.7  Schedule  Installation  Dates  Take  note  that  installation  dates  assigned  by  our  respective  service  providers  may  change  at  any  time.  We  have  no  control  over  these  circumstances  and  will  not  warrant  against,  or  compensate  for,  any  such  delays.

7.8  Monthly  Fees  All  monthly  fees  are  non-refundable.